How care.coach Achieved 100% Uptime and Real-Time Video for Safer Virtual Care
Healthcare technology has evolved to make virtual care safer, faster, and more personal. For care.coach, a pioneering platform that blends AI with human support, real-time video is essential for monitoring wellness, responding to emergencies, and enabling older adults to live independently. But delivering video in a secure, HIPAA-compliant, and always-available way is no small task.
In this blog, we’ll explore how care.coach partnered with Wowza to achieve 100% uptime, integrate video seamlessly into their platform, and scale their operations—while keeping patient privacy at the core.
The Challenge: Safety and Privacy at Scale
care.coach’s mission is to provide companionship, reminders, and proactive support without requiring constant human supervision. However, in critical moments—such as fall detection or emergency alerts—care teams need instant video access to assess the situation and act quickly.
The challenge? Implementing secure, low-latency streaming that meets healthcare compliance standards and performs reliably, even under growing demand.
The Solution: Embedded, Load-Balanced Streaming
To meet these demands, care.coach integrated Wowza Streaming Engine™ directly into its Android application and staff web portal. This made video check-ins a natural part of their user experience.
Behind the scenes, Wowza powers a multi-server deployment with load balancing, ensuring high availability and effortless scaling. Built-in StreamLock™ encryption and flexible access controls enable HIPAA compliance and end-to-end privacy.
The Results: Reliability, Security, and Cost Savings
- 100% uptime across multiple Wowza servers for real-time check-ins.
- Embedded streaming that simplifies operations for frontline caregivers.
- Reduced in-home visits, cutting costs and expanding care access.
- Zero pushback on security audits thanks to HIPAA-ready design.
This architecture allows care.coach to provide person-centered care without compromise—improving safety, reducing costs, and increasing satisfaction for patients and healthcare partners alike.