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Wowza Support and Services

How can we help you?

Frequently Asked Questions

Get the help you need quickly! The answers to our most frequently asked troubleshooting, product, and account questions are all in one place. Skip the step of submitting a ticket by accessing our FAQs.

Access the FAQ

Support Resources

Request Live Event Support

Support Articles

Community Forums

Open a Support Ticket

Test Players

Premium Support Plans

Customize support to meet your current and evolving needs.
(Note: Not applicable for Wowza GoCoder SDK or APIs)

Silver

Enhance Your Access
Best For:
  • Same-business-day response time (if submitted by 2 p.m. ET).
  • $125/month, billed annually.

Gold

Extend Your Capabilities
Best For:
  • Two-hour response time (during business hours).
  • One event with Wowza Live Event Support.
  • $585/month, billed annually.

Platinum

Elevate Global Services
Best For:
  • 30-minute response time.
  • Four events with Wowza Live Event Support.
  • Contact us for pricing.
Learn More about Premium Support

Wowza Streaming Engine

Software Updates

Get the latest feature enhancements by keeping your Wowza Streaming Engine software up-to-date. Updates are included with maintenance and support contracts.

Get the Latest Version